Policies
Privacy Policy
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
Protecting Your Information
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
What Information Do We Collect from You When You Visit Our Site?
We do collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We use this information to process payment and ship wine to you.
We use Google Analytics Tag Manager collects some basic information about your browsing session. Examples include: the browser and operating system are you use; how long did you stay on our site; what pages did you view. This helps us understand how visitors browse our site so that we may make their shopping experience even better.
We Don’t Share Personal Information
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other website or list.
Newsletter & Email Opt-Out
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
Consumer Inquiries & Privacy
If you have any questions about your privacy, or want to make changes to your profile or opt-out of our email list, simply send us an email to dtcmgr@jeffcohncellars.com
Terms Of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jeff Cohn Cellars relationship with you in the context of this website.
The term “JC Cellars, LLC. aka Jeff Cohn Cellars” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
Wine-Specific Conditions
Legal Requirements
You must be of legal drinking age to access our site. You must be 21 years of age or older, to order or receive alcoholic beverages from Jeff Cohn Cellars. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Jeff Cohn Cellars are not for resale, and are for personal consumption only.
Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express.
Minimum Purchase
No minimum purchase is required.
States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states in which we are registered and compliant. If Jeff Cohn Cellars is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Jeff Cohn Cellars.
Shipping Costs
FedEx Ground is Jeff Cohn Cellars carrier of choice . Ground shipping is provided by FedEx Ground at current market rates. *Note – If the customer selects expedited shipping, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Jeff Cohn Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
Weather Holds
When you purchase wine from Jeff Cohn Cellars, you authorize us to hold your wine until extreme weather conditions along the route become stable enough for us to safely get your wine to the destination with the lowest risk of negative impact to the quality of your wine. You always have the opportunity to upgrade shipping to expedited or overnight at your discretion with the understanding that the additional shipping cost will be added to your order.
Wine Club Terms & Conditions
- Upon enrollment, your first club offering will be processed to activate your membership and you will begin receiving your member benefits immediately
- New members must commit to accepting a minimum of 2 club release shipments and then 2 per year to keep your membership active
- Your credit card will be charged approximately 14 days in advance of wine club release months, February and September to allow time for processing, order preparation and shipping
- We require 30 day’s notice to cancel your membership
Wine Club Membership – Automatic Renewal
Club memberships shall be renewed automatically for succeeding terms with each club release unless the member gives written or verbal notice to Jeff Cohn Cellars at least 30 days prior to the upcoming wine club release date of February 1 or September 1. The member has agreed to these terms as part of the wine club membership enrollment process.
Members Enjoy These Benefits:
- Complimentary flight tastingd for you and 3 of your guests (+ 5 if Rockpile member) when you visit our tasting room
- Two club releases a year: February and September
- Optional Rockpile Holiday release in November
- Flat-rate club ground shipping ($15/6 bottles or $.01/case) or will call pick up at our tasting room
- Reciprocal club benefits with our neighbor, Ehret Family Winery: complimentary tastings for you and 3 of your guests + 15% discount on wine. To book your tasting, contact them via email or call 707-537-5000
- Member release parties
- Priority access to special events
- Pre-release & end of vintage wine offerings
- Exclusive member promotions
Shipping Options
If you pick up your wine, it will be available in our Healdsburg tasting room the first weekend of February and September. We encourage you to pick up your club wine at our release parties at our tasting room or Grand Cru Custom Crush in Windsor, CA.
If you have your wine shipped, please allow 3 weeks to receive it. It takes us a bit of time process a club release order, pack, and ship it to you.
📦 Shipping Alert: We’re watching the weather. If below 30° or above 70°, we won’t ship your wine to protect it from extreme temperatures.
Where We Ship
Yes! We ship to: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IA, IN, KS, LA, MA, MD, ME, MI, MN, MO, MT, NV, NH, NM, NY, NC, OH, OR, PA, SC, TN, TX, VA, WA, WI, WY
Apologies, shipping is prohibited to: AK, AR, DE, HI, ID, KY, MS, ND, NE, NJ, OK, RI, SD, UT, VT, WV
Weather holds may apply depending on the time of year and your delivery location.
Should you have any questions, please contact us at wineclub@jeffcohncellars.com or 707-938-8343.
“I first discovered the wonder of Rhône wines on a bike trip in France a few decades ago. I was then fortunate to discover Jeff and Jeff Cohn Cellars almost twenty years ago.
Jeff understands the magic and artistry of making Rhône-style wines. While we collect and enjoy many of Jeff Cohn Cellars’ most prominent wines, we also appreciate and enjoy Jeff’s willingness to experiment using the classic grapes of the Rhône region and other varieties that are available in California to produce fascinating wines in the tradition of the Rhône region.
While there are a significant and growing number of great American vintners — many of whom produce wonderful wines that we have in our cellar — there are few that possess Jeff’s curiosity, spirit of experimentation, and willingness to innovate while hewing to the traditions of one of the great wine regions of the world.”
– Andrew, Rockpile-lover and wine club member
Returns & Cancellations
We will replace or refund you for any bottle of wine that is corked or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during. Please email us to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please email us or call the tasting room at 707-938-8343 for return instructions.
A restocking fee may be applied to any canceled or undeliverable orders. If you choose to return or exchange an item, email us or call the tasting room at 707-938-8343 and we will do our best to assist you with your request.
Accessibility-Committed to All
Jeff Cohn Cellars strives to ensure that its services are accessible to people with disabilities. Jeff Cohn cellars has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on Our Website
www.jeffcohncellars.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Www.jeffcohncellars.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The www.jeffcohncellars.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer
Jeff Cohn Cellars continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan www.jeffcohncellars.com with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site.
Despite our efforts to make all pages and content on www.jeffcohncellars.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on Www.jeffcohncellars.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact Jeff Cohn Cellars Care:
- Email us: info@jeffcohncellars.com
- Call us: 707-938-8343
Updated: July 2022
Shipping
Where We Ship
Club membership and wine delivery available in most states except:
AK, AR, DE, HI, ID, KY, MS, ND, NE, NJ, OK, RI, SD, UT, VT, WV
📦 Need wine now?: we recommend FedEx Priority Overnight® delivery for Jeff’s wine in summer and winter weather.
If below 30° or above 70°, we won’t ground ship your wine to protect it from extreme temperatures.
Wine Club Member Flat-Rate Shipping
$.01 12+ 750mL bottles
$15 1 – 11 750mL bottles
$15 per magnum
FedEx Priority Overnight®
Next business day delivery by 10:30 am to most businesses, by noon to homes, and 4:30 pm to some rural areas.
We suggest shipping to a business address or a Walgreens as it is now a FedEx delivery location. Ship your wine to one of 8,000 Walgreens and pick up it at your convenience. Just bring your ID!
If wine is shipped to your home and it cannot be delivered on the first delivery attempt, you may be responsible for a rerouting fee and applicable charges to reship your order.
Weather Holds
We apologize but to ensure the quality of the wine we may hold your purchased wine due to extreme weather. We ground ship wine when the temperature is between 70°F – 30°F.
If you would like to have your order shipped immediately, please call 707-938-8343 to upgrade to FedEx Priority Overnight®. As soon as the temperatures start to cool down or warm up, we will resume ground wine shipping. We are happy to process your order and hold the wine until the weather permits.